P. O. Box 7254, Laguna Niguel, CA 92607 949-855-1576

Trouble Shooting Guide

The water in my pool/spa is cloudy. What can I do to correct this problem?

There can be a few causes to this type of problem. 1) No Chemical Balance - solution: check chemical level and add accordingly. 2) Dirty Filter - solution: clean filter and add D.E. (Diatomatious Earth) if needed, and 3) Poor Filtration - solution: set time clock to run longer.

The water in my pool/spa in green! What should I do?

Usually this means that the filter is dirty. By simply cleaning the filter and adding D.E. (Diatomatious Earth) if needed, the problem should be corrected.

The walls in my pool/spa have turned green! Is there anything that I can do?

Two reasons that could cause the walls to turn green are, 1) a Dirty Filter - solution: clean filter, and 2) No Chlorine - solution: check chemicals and adjust properly, and scrub walls with a wire brush. If the walls are stained, you will need to drain and acid wash the pool/spa.

My pool/spa has black algae. What can I do?

Two things that can attribute to black algae are, 1) the Chemicals Not Balanced correctly - solution: balance the chemicals, and 2) Dirty Pool/Spa - solution: vacuum pool/spa, brush spots with wire brush until spots are gone. If the spots do not fully disappear for two weeks, you may need to drain and chlorine wash the pool/spa.

Whenever we go in our pool/spa we sometimes will get skin or eye irritations. What can be done to correct this problem?

Skin and eye irritations problems can be serious if not taken care of properly. Two things that can cause irritations are, 1) the Chlorine Level Is Too High - solution: drain pool/spa down to half-way, and then re-fill with fresh water. Once filled, balance the chemicals properly. 2) PH Too High Or Low - solution: test the PH and adjust to balance.